Indonesian Sentiment Analysis towards MyPertamina Application Reviews by Utilizing Machine Learning Algorithms

نویسندگان

چکیده

This paper is a report of experiment analysis on sentiment in application review that explored the methods and data. Application contains large amount raw data has been published by users form text, image, audio, video. The can be converted into valuable information using analysis. In this work, around 5000 Indonesian MyPertamina google play are analyzed. goal study was to investigate effectiveness extract insights from reviews. Some techniques were applied during such as collection, pre-processing, feature extraction, TF-IDF text representation, machine learning modelling, evaluation phase. algorithms we used Linear Support Vector Classification (Linear SVC) Multinomial Naive Bayes (Multinomial NB). result shows both models present good performance accuracy NB reaches 95%, while SVC obtains 96% accuracy. results suggest well-suited for tasks language Future work could include expanding dataset reviews broader range applications, or evaluating additional algorithms. addition, word cloud also performed experiment. positive negative some popular words which appear inside review. It would interesting conduct deeper identify common themes trends sentiments expressed

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ژورنال

عنوان ژورنال: Journal of Informatics, Information System, Software Engineering and Applications

سال: 2022

ISSN: ['2622-8106']

DOI: https://doi.org/10.20895/inista.v5i1.838